Artificial Intelligence is the next wave of the future in customer service.
A step up from 1-800 numbers and email, AI can do some wonderful things and many companies have already used its potential.
Instead of fixing a problem, AI technology can now predict a looming problem and fix it before it occurs.
This can be applied to industries such as airlines and big box retailers.
AI can identify missing flight connections and rebook a customer to the next possible option. Or it can predict sales patterns and volumes to allow retailers to reorder to avoid ‘sold out’ situations or lost revenue.  Read more…..The Next Revolution