Artificial Intelligence for Customer Service
Artificial Intelligence is the next wave of the future in customer service. A step up from 1-800 numbers and email, AI can do some wonderful things and many companies have already used its potential. Instead of fixing a problem, AI technology can now predict a looming problem and fix it before it occurs. This can be applied to industries such as airlines and big box retailers. AI can identify missing flight connections and rebook a customer to the next possible option. Or it can predict sales patterns and volumes to allow retailers to reorder to avoid ‘sold out’ situations or lost [...]